Lean Academy Communication Tool

Low assertiveness, low expressiveness

The Analyzer Communication Style

Analyzers tend to be less assertive and less expressive. They are process and systems people: slower-paced, indirect, organized, structured, detail-conscious and known for problem-solving skills.

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Key points

  • Analyzers are organizing and process people.
  • They prefer to plan ahead and allow enough time to do the job correctly.
  • They evaluate relevant variables before proceeding.
  • They are the most detail-conscious of all styles.
  • They are comfortable with organization and structure.
  • They usually do not overly display emotions.
  • They use fewer facial expressions, less vocal intensity and fewer gestures.
  • They are known for problem-solving skills.

In conversations

  • Use a slower speech pattern with little vocal inflection.
  • Stay focused, logical and businesslike.
  • Seldom stray far from the issue at hand.
  • Prefer not to share feelings and keep discussion formal.
  • Ask logical, direct, unemotional questions focused on facts.
  • Focus narrowly on the stated question or issue.
  • Avoid or ignore emotion and feeling cues.
  • Speak in precise terms and avoid feeling words.
  • Provide abundant detail, which can sometimes confuse or overwhelm others.
  • Maintain a serious business tone.
  • Control the conversation by limiting discussion to business-related topics.
  • Focus on process and extensive detail.
  • Usually do not talk personally about themselves.

Things to watch out for

  • May become frustrated by quick deadlines because of their need for accuracy and detail.
  • May lose sight of the goal because of attention to detail and perfection.
  • May work at a slower pace than other styles.
  • May prefer working alone and avoid group discussion even when input is important.
  • May get irritated by people who do not stay on topic.
  • May consider meetings a waste of time.
  • May get irritated by stories or jokes during meetings or discussions.

Adapting behaviours

  • Increase your pace and display more directness and openness.
  • Increase vocal range and animation when speaking to expressive styles.
  • Be more personally revealing when appropriate.
  • Be more tolerant of people who need to talk about themselves or feelings first.
  • Encourage questions and tolerate reasonable digressions.
  • Occasionally add feeling terms to conversations with expressive styles.
  • Solicit more interaction and pause more often to confirm understanding.
  • Use more open-ended questions to increase involvement.
  • Occasionally use humor to emphasize key points.
  • Remember that some people need rapport or socializing during conversation.

Adapting Analyzers

  • Pay more attention to the opinions and interests of others than other Analyzers.
  • Are more assertive and somewhat more expressive than other Analyzers.
  • Involve others more often in projects and important decisions.
  • Listen to new concepts without giving up the need for facts and data.
  • Trust gut instincts more and then look for facts to support them.
  • May underestimate how long a task or project will take.
  • Engage more in personal interactions and tolerate digressions more comfortably.
  • Like to accomplish things and be recognized for accomplishments.